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Bookings Policy

1. Booking Confirmation

The booking fee is $50, which secures your place on our schedule.

All appointments are subject to workshop availability.

If, for operational reasons, we need to reschedule your appointment, we will contact you to offer the next available date.

2. Cancellations with Notice

If you need to cancel and notify us at least 24 hours in advance:

  •  Your booking fee ($50) will be kept as a full credit

  •  The credit can be used for a new appointment within 30 days

  •  Rescheduling will be based on workshop availability

3. Late Cancellations (less than 24 hours)

If you cancel within less than 24 hours:
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  •  The booking fee is non-refundable

  •  You can use $25 as a credit for a rescheduled appointment

  •  The new appointment will be scheduled based on availability
    This ensures our schedule remains organized and respects the technical team's time.

4. No Show

If you do not attend your appointment and do not notify us:​

  •  The booking fee is non-refundable

  •  You can still use $15 as a credit for a new appointment

  •  Rescheduling will be based on availability

5. Rescheduling

Appointments can be rescheduled according to workshop availability.We may not always be able to offer the same time or date, but we will do our best to provide the closest possible option.

6. Late Arrivals

  • We understand delays can happen due to traffic or unforeseen events.

    Arrivals up to 20 minutes late

  • We will do our best to accommodate you on the same day:

  •  We will try to perform the service within the same shift

  •  If not possible, we will offer the next available time slot on the same day (if possible)

    Arrivals more than 20 minutes lateIf the delay exceeds 20 minutes:

  •  Your appointment will be rescheduled

  •  Your booking fee will remain as a full credit

  •  The new date will be assigned based on workshop availability
    If the day is fully booked, we will schedule the next available date without additional penalties.

8. Refunds

  • The booking fee is non-refundable, except when the cancellation is made by the workshop.

  • Credits can only be used for workshop services and must be used within the specified period.

  • Thank You for Your Understanding

  • These policies help us organize our schedule, respect everyone's time, and ensure professional and efficient service.

9. Liability and Limitation

  • Pinto Repair is committed to providing professional automotive services.

  • The workshop is not liable for delays caused by factors beyond its control, including traffic, weather, or unforeseen emergencies.

  • The workshop’s responsibility is limited solely to the services performed during the appointment.

10. Force Majeure

  • Pinto Repair is not responsible for delays or cancellations caused by events beyond its control, including emergencies, extreme weather, technical failures, or other unforeseen situations.

  • In such cases, the booking will remain as credit or may be refunded if preferred by the client.

11. Safety and Hygiene Rules

  • Clients must comply with workshop safety and hygiene rules.

  • Pinto Repair may require specific protocols to protect staff and vehicles, which must be followed.

12. Communication Policy

  • All notifications regarding bookings, changes, confirmations, or reminders will be sent via email or WhatsApp.

  • It is the client’s responsibility to review and act on these communications.

13. Privacy

  • AutoService respects your privacy and will use your personal data solely to manage bookings, provide services, and communicate relevant information.

  • Data is stored securely and will not be shared with third parties except as required for payment processing or legal obligations.

14. Acceptance

  • By booking an appointment with Pinto Repair, clients acknowledge and accept these Terms & Conditions.

  • Pinto Repair reserves the right to modify these terms at any time; changes will be published on the website and will apply to future bookings.

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